The conditions under which the service is provided.
These terms govern the use of ALMA Business, the AI Infrastructure service operated by VORIA AI S.A.S. By entering the console, you accept what follows.
01Who provides the service
VORIA AI S.A.S., tax ID (NIT) 902.056.192, a company incorporated in Colombia, domiciled in Antioquia, Colombia. It is responsible for the service and for the processing of your personal data.
Its affiliate VORIA AI LLC (Wyoming, United States) operates part of the technology infrastructure the service runs on. That is why your data may be processed abroad, with the safeguards described in the Privacy Policy.
Contact: ceo@wearevoria.io for legal and data matters, hola@wearevoria.io for commercial ones.
02What the service is
ALMA Business is a console where a digital CEO directs departments of software agents that work on your company's context: they receive goals, carry out tasks, post progress and ask for your approval on anything sensitive.
The exact scope depends on the plan you hire and the active departments. Current plans and their prices are published at wearevoria.com/business.
03Your account
- Access is personal and through a verified email. You are responsible for what is done from your session.
- Do not share your access code. If you lose control of your email, let us know so we can close your sessions.
- You can sign out from Settings at any time.
04Acceptable use
You may not use ALMA Business for:
- Illegal activities, or to infringe the rights of third parties.
- Unsolicited bulk messaging or impersonating people or organizations.
- Uploading data you are not entitled to process.
- Trying to access the infrastructure, another client's data, or our models and prompts.
We may suspend the service if we detect any of these uses, notifying you unless urgency prevents it.
05Your data and your Brain
The data and documents you upload remain yours. We use them only to provide the service.
- Each company's Brain is isolated from everyone else's.
- We do not use your content to train our own models or third-party models.
- Personal data processing is governed by the Privacy Policy, under Colombian Law 1581 of 2012.
- When the contract ends you can request an export of your content; after that we delete it within the periods set in that policy.
06What an agent decides and what you decide
Agents produce drafts, analyses and actions from the context you gave them. Sensitive decisions go through your approval and are logged under your user.
The output of a language model can contain errors. It does not replace legal, accounting, financial or medical advice. Review before approving anything that leaves your company.
07Integrations and third-party services
The console connects to systems you authorize (email, calendar, CRM, messaging, ads). Those connections are also governed by each provider's terms, and you can revoke them from Integrations.
We are not liable for outages or changes on those third parties, although we monitor them and let you know when they affect your operation.
08Payments, renewal and cancellation
- Plans are billed monthly in advance, in the published currency and plus VAT where applicable.
- The subscription renews automatically until you cancel it.
- You can cancel at any time: the service continues until the end of the paid period and is not prorated.
- A price change is announced thirty days in advance and applies from the next renewal.
- Right of withdrawal. If you hire as a consumer, you may withdraw within five business days after hiring and we refund what you paid, under article 47 of Colombian Law 1480 of 2011.
- Payment reversal. If you paid by electronic means and there was fraud, an operation you did not request, or the service was not provided or does not match what you hired, you can request a payment reversal by writing to ceo@wearevoria.io within five business days after you find out, under article 51 of the same law.
- Outside those cases payments are not refunded: there is no lock-in and you cancel whenever you want.
09Availability
We work to keep the console continuously available, but there may be maintenance windows and provider failures. When a downtime is planned, we announce it in advance.
10Intellectual property
The console, its agents, its design and its code belong to VORIA AI S.A.S. What the agents produce with your context, and your content, are yours.
11Liability
The service is provided as is. To the extent the law allows, our total liability for any claim is limited to what you paid for the service in the three months before the event.
12Changes to these terms
If we change something relevant, we will let you know by email and inside the console at least fifteen days in advance. Continuing to use the service after that date means you accept the new version.
13Governing law
These terms are governed by the laws of the Republic of Colombia. Any dispute is submitted to the courts of Medellín, unless the law provides otherwise.
This English version is a courtesy translation. If the two versions differ, the Spanish version prevails.