The conditions under which we deliver a tailor-made system.
These terms govern the consulting and implementation service for tailor-made AI systems by VORIA AI S.A.S. They are different from the ALMA Business terms, our subscription product. By approving a proposal under this service, you accept what follows.
01Who provides the service
VORIA AI S.A.S., tax ID (NIT) 902.056.192, a company incorporated in Colombia, domiciled in Antioquia, Colombia. It is responsible for the service and for the processing of your personal data.
Its affiliate VORIA AI LLC (Wyoming, United States) operates part of the technology infrastructure the system we build for you runs on. That is why your data may be processed abroad, with the safeguards described in the Privacy Policy.
Contact: ceo@wearevoria.io for legal and data matters, hola@wearevoria.io for commercial ones.
02What the service is
The tailor-made system is a consulting and implementation service: we diagnose your operation and design, build and put into operation an AI Infrastructure system built specifically around your processes, your tools and your team.
It is different from ALMA Business, our subscription product with fixed plans published at wearevoria.com/business. The tailor-made system has no standard plan: its scope is defined case by case in the proposal.
03How it is contracted
The process starts with a diagnosis of your operation. From there we deliver a written proposal with the scope, deliverables, timeline and price.
The proposal you approve in writing is the contract between the parties. Where the proposal and these terms differ, what the signed or accepted proposal says prevails.
04Scope and changes
We work on what was defined in the approved proposal. Any request outside that scope is a change request: we quote it separately, and you approve it in writing before we start working on it.
05What we need from you
- Access to the systems, accounts and tools the system we build will operate on.
- Timely information about your processes, and the approvals the proposal assigns to you.
- A delay on your side in providing access, information or approvals moves the timeline by the same amount.
06Payments
Payments, their structure (for example an advance and milestone payments), currency and VAT where applicable are set in the proposal. A late payment may lead us to pause the work until it is regularized.
07Delivery and acceptance
Each deliverable goes through a review on your side. The proposal defines a reasonable window for that review. If we do not receive feedback within that window, the deliverable is considered accepted.
08Intellectual property
What we build specifically for you is yours once it is paid in full.
- VORIA AI S.A.S. keeps ownership of its pre-existing tools, frameworks, agents and know-how. We license them to you for use as part of the delivered system.
- Your content and your data remain yours at all times.
09Confidentiality
Both parties agree to protect each other's confidential information and not to disclose it to third parties without authorization. This obligation survives the end of the service.
10Personal data
When we process personal data of your company as part of the project, we act as data processor, on your instructions and under Colombian Law 1581 of 2012.
- We apply reasonable security measures to that data.
- We do not use your content to train our own models or third-party models.
- Details of the processing are in the Privacy Policy.
11Operation and support
If the proposal includes operation or support after delivery, its scope and duration are defined there. The system may depend on third-party providers (language model APIs, messaging platforms, hosting), which have their own terms and availability, outside our direct control.
12Liability
The output of a language model can contain errors. Review what the system produces before using it outside your company.
To the extent the law allows, our total liability for any claim is limited to what you paid under the proposal in the three months before the event.
13Termination
Either party may end the service with written notice, under the terms the proposal defines. Work done and accepted up to that date is paid.
14Governing law
These terms are governed by the laws of the Republic of Colombia. Any dispute is submitted to the courts of Medellín, unless the law provides otherwise.
This English version is a courtesy translation. If the two versions differ, the Spanish version prevails.